Collection Negotiator (Branch Operations) - BFI Finance - Bali Region

Join BFI Finance Indonesia, a leading financial services company in Indonesia, as a Collection Negotiator in our Bali branch (covering Denpasar, Canggu, Ubud, Kuta, and surrounding areas). This is an excellent opportunity for a results-driven professional to make a real impact in our collection efforts. As a Collection Negotiator, you will be the face of BFI Finance, directly engaging with borrowers to resolve delinquencies and recover outstanding amounts. Your role is crucial in maintaining the financial health of our clients and the overall reputation of BFI Finance.

In this role, you will be responsible for negotiating with borrowers to settle outstanding debts, providing clear and concise communication to ensure a smooth resolution process. You will work closely with our team of collection agents and customer service representatives to provide comprehensive support to our clients. This position offers a dynamic and challenging environment where your negotiation skills and problem-solving abilities will be put to the test.

BFI Finance Indonesia is committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Negotiate with borrowers to resolve delinquencies and recover outstanding amounts.
• Provide clear and concise communication to ensure a smooth resolution process.
• Work closely with our team of collection agents and customer service representatives to provide comprehensive support to our clients.
• Document all collection activities and maintain accurate records.
• Identify and implement strategies to improve collection rates and reduce delinquencies.
• Monitor and analyze collection performance to identify trends and areas for improvement.
• Provide regular reports and updates to the collection team and management.
• Stay up-to-date with industry trends and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in debt collection or a related field.
• Strong negotiation and communication skills.
• Excellent problem-solving and analytical skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy.
• Good understanding of Indonesian financial regulations and practices.

🛠️ Keahlian

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