Customer Service Specialist (Beauty & Wellness Industry)

Join Aesthetic Skin Group, a premier beauty and wellness provider, as our Customer Service Specialist in the vibrant heart of Bali! We are seeking a passionate, detail-oriented professional to deliver exceptional customer experiences in our Canggu, Ubud, Denpasar locations. Our team is dedicated to providing top-notch services and products, and we need someone who can communicate effectively, resolve issues, and ensure our customers leave satisfied and eager to return.

As a Customer Service Specialist, you will be the first point of contact for our clients, handling inquiries, complaints, and feedback with professionalism and empathy. You will work closely with our beauty therapists, estheticians, and wellness experts to ensure seamless service delivery and customer satisfaction. This role offers a unique opportunity to be part of a growing company in the beauty and wellness industry, with opportunities for career growth and professional development.

If you are a customer service enthusiast with a passion for beauty and wellness, and you thrive in a dynamic and fast-paced environment, we invite you to join our team at Aesthetic Skin Group in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback with professionalism and empathy.
• Provide excellent customer service, ensuring clients are satisfied with our products and services.
• Assist in managing the booking and scheduling system, ensuring smooth operations.
• Work closely with beauty therapists, estheticians, and wellness experts to ensure seamless service delivery.
• Maintain a high level of accuracy and detail in all customer interactions and records.
• Stay updated with the latest trends and developments in the beauty and wellness industry.
• Contribute to the development and implementation of customer service strategies and programs.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the beauty and wellness industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English, both written and spoken.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail and a commitment to delivering exceptional customer experiences.
• Enthusiasm and passion for the beauty and wellness industry.

🛠️ Keahlian

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