Associate Servicing and Support Manager - HSBC

Join HSBC in Bali as an Associate Servicing and Support Manager and play a pivotal role in delivering exceptional customer service while driving operational excellence. This is a unique opportunity to contribute to a global financial leader in a dynamic and innovative environment. As an Associate Servicing and Support Manager, you will be responsible for overseeing and managing a team of service representatives, ensuring that all customer inquiries and issues are resolved efficiently and effectively. You will also be responsible for developing and implementing strategies to improve customer satisfaction and operational efficiency. This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a leading global financial institution.

HSBC is a global financial institution that offers a wide range of banking and financial services to millions of customers worldwide. With a strong presence in Indonesia, HSBC is committed to delivering exceptional customer service and driving operational excellence. As an Associate Servicing and Support Manager in Bali, you will be part of a team that is dedicated to providing innovative and efficient financial solutions to customers. This role offers a unique opportunity to work in a dynamic and fast-paced environment, while contributing to the success of a global financial leader.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of service representatives, ensuring that all customer inquiries and issues are resolved efficiently and effectively.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Monitor and analyze customer service metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to ensure that customer service standards are met and exceeded.
• Provide training and development opportunities to team members, ensuring that they are equipped with the skills and knowledge needed to deliver exceptional customer service.
• Stay up-to-date with industry trends and best practices, incorporating new strategies and techniques into the team's workflow.
• Ensure that all customer service processes comply with regulatory requirements and internal policies.
• Lead and mentor junior team members, fostering a culture of continuous learning and development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in customer service, relationship management, or a related field.
• Proven experience in managing and leading a team of service representatives.
• Strong knowledge of banking and financial services, with a deep understanding of customer needs and expectations.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues.
• Proficient in using customer relationship management (CRM) software, such as Salesforce or HSBC's internal systems.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze customer service metrics.
• Ability to work in a fast-paced and dynamic environment, with the ability to manage multiple priorities and meet tight deadlines.

🛠️ Keahlian

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